1. Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item(s) within 30 days of receipt for a refund or exchange, subject to the conditions outlined below.

2. Eligibility for Returns

• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase is required for all returns.
• Certain items, such as personalised or custom-made products, are non-returnable unless defective or damaged.

3. How to Initiate a Return

To initiate a return, please contact our customer service team at info@omearagates.ie or call 0834150195. Provide your order number, item(s) to be returned, and the reason for the return. We will provide instructions on how to return your item(s).

4. Refunds

• Refunds will be processed within 7 days of receiving the returned item(s).
• Refunds will be issued to the original payment method used at the time of purchase.
• Shipping costs are non-refundable unless the item is defective or incorrect.

5. Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a replacement or refund.

7. Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
• We recommend using a trackable shipping service for all returns.

8. Contact Us

If you have any questions about our Refunds and Return Policy, please contact us at info@omearagates.ie.

This policy is subject to change without prior notice.